This dynamic list identifies the authorized UKG subprocessors entrusted with processing personal data for our UKG enterprise management cloud applications. Each UKG subprocessor operates under robust contractual obligations for data protection, having executed comprehensive data processing agreements that incorporate effective data transfer mechanisms. The security measures employed by these subprocessors have undergone thorough evaluations conducted by UKG's Third Party Risk Management Team for data security and compliance, including for certain subprocessors compliance with the EBA Guidelines.
UKG Subprocessors
Third-party Subprocessors
- UKG Pro Pay and People Center
- UKG Pro Workforce Management
- UKG Ready
- UKG Workforce Central
- HR Service Delivery (HRSD)
- Other Products: UKG One View and GPTW
Amazon Web Services
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Email Notifications
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
CSG Systems, Inc.
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center
Role in Delivery of Services: Print Services for Payment Services
Scope & Type of Data: Documents
Data Retention: As per the MSA
Google, LLC
Data Processing Location: Canada, US
UKG Family Product: UKG Pro Pay and People Center
Role in Delivery of Services: GCP Architecture, Google Translate, Email/File Storage
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Mailgun Technologies, Inc.
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center
Role in Delivery of Services: Email Notifications
Scope & Type of Data: Identification & Contact
Data Retention: As per the MSA
MasterTax, LLC
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center
Role in Delivery of Services: Tax filing
Scope & Type of Data: Data entered into the services for the purpose of tax filling. U.S. services only.
Data Retention: As per the MSA
PlanSource Benefits Administration, Inc.
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management, UKG Ready
Role in Delivery of Services: UKG Pro Benefits Prime
Scope & Type of Data: Data entered into advanced benefits administration solution
Data Retention: As per the MSA
Salesforce.com, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Customer Support Portal
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Schoox, Inc.
Data Processing Location: US
UKG Family Product: UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Learning Management System
Scope & Type of Data: All data applicable to the services
Data Retention: As per the MSA
Splunk, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Security Monitoring
Scope & Type of Data: Log events that may contain IP address, username, email address
Data Retention: As per the MSA
Twilio / SendGrid
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center
Role in Delivery of Services: Email Delivery Service
Scope & Type of Data: SMS Phone Number and message
Data Retention: As per the MSA
Amazon Web Services
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Email Notifications
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Ataway
Data Processing Location: Dependent Upon Chosen Infrastructure
UKG Family Product: UKG Pro Workforce Management
Role in Delivery of Services: Integration with Oracle
Scope & Type of Data: Service Data including Personal Data related to the provision of the Services
Data Retention: As per the MSA
Boomi LP
Data Processing Location: US
UKG Family Product: UKG Ready, UKG Pro Workforce Management
Role in Delivery of Services: Integration (ETL)
Scope & Type of Data: Account credentials contain names and e-mail addresses of Customer employees involved in the integration
Data Retention: As per the MSA
Google, Inc.
Data Processing Location: Canada, US
UKG Family Product: UKG Pro Workforce Management
Role in Delivery of Services: GCP Architecture, Google Translate, Email/File Storage
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Okta
Data Processing Location: Australia, Canada, EU, UK, US
UKG Family Product: UKG Pro Workforce Management
Role in Delivery of Services: Authentication & Identity Governance
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
PlanSource Benefits Administration, Inc.
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management, UKG Ready
Role in Delivery of Services: UKG Pro Benefits Prime
Scope & Type of Data: Data entered into advanced benefits administration solution
Data Retention: As per the MSA
Salesforce.com, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Customer Support Portal
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Splunk, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Security Monitoring
Scope & Type of Data: Log events that may contain IP address, username, email address
Data Retention: As per the MSA
ThinkTime, LLC
Data Processing Location: Dependent Upon Chosen Infrastructure - Australia, EU, US
UKG Family Product: UKG Pro Workforce Management
Role in Delivery of Services: Retail Task Scheduling & Management
Scope & Type of Data: Data entered into Task Management powered by ThinkTime
Data Retention: As per the MSA
Twilio, Inc.
Data Processing Location: US
UKG Family Product: UKG Workforce Central, UKG Ready, UKG Pro Workforce Management
Role in Delivery of Services: SMS Mobile Network Aggregator
Scope & Type of Data: SMS Phone Number and message
Data Retention: As per the MSA
Boomi LP
Data Processing Location: US
UKG Family Product: UKG Ready, UKG Pro Workforce Management
Role in Delivery of Services: Integration (ETL)
Scope & Type of Data: Account credentials contain names and e-mail addresses of Customer employees involved in the integration
Data Retention: As per the MSA
Google Inc.
Data Processing Location: US
UKG Family Product: UKG Ready, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Google Translate, Email/File Storage
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Data Processing Location: US
UKG Family Product: UKG Ready
Role in Delivery of Services: Talent Management
Scope & Type of Data: Applicant's Full Name, Email, and Phone Number
Data Retention: As per the MSA
PlanSource Benefits Administration, Inc.
Data Processing Location: US
UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management, UKG Ready
Role in Delivery of Services: UKG Pro Benefits Prime
Scope & Type of Data: Data entered into advanced benefits administration solution
Data Retention: As per the MSA
Salesforce.com, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Customer Support Portal
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Schoox, Inc.
Data Processing Location: US
UKG Family Product: UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Benefits Administration Solution & LMS
Scope & Type of Data: All data applicable to the services
Data Retention: As per the MSA
Splunk, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Security Monitoring
Scope & Type of Data: Log events that may contain IP address, username, email address
Data Retention: As per the MSA
Twilio, Inc.
Data Processing Location: US
UKG Family Product: UKG Workforce Central, UKG Ready, UKG Pro Workforce Management
Role in Delivery of Services: SMS Mobile Network Aggregator
Scope & Type of Data: SMS Phone Number and message
Data Retention: As per the MSA
Akamai Technologies, Inc.
Data Processing Location: According to User IP
UKG Family Product: UKG Workforce Central
Role in Delivery of Services: Content Delivery Network
Scope & Type of Data: All data applicable to the services
Data Retention: Data In-Transit
Ataway
Data Processing Location: Dependent Upon Chosen Infrastructure
UKG Family Product: UKG Workforce Central
Role in Delivery of Services: Integration with Oracle
Scope & Type of Data: Service Data including Personal Data related to the provision of the Services
Data Retention: As per the MSA
Cloudflare
Data Processing Location: According to User IP
UKG Family Product: UKG Workforce Central
Role in Delivery of Services: Security (CDN)
Scope & Type of Data: All data applicable to the services
Data Retention: Data In-Transit
Salesforce.com, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Customer Support Portal
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Splunk, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Security Monitoring
Scope & Type of Data: Log events that may contain IP address, username, email address
Data Retention: As per the MSA
Twilio, Inc.
Data Processing Location: US
UKG Family Product: UKG Workforce Central, UKG Ready, UKG Pro Workforce Management
Role in Delivery of Services: SMS Mobile Network Aggregator
Scope & Type of Data: SMS Phone Number and message
Data Retention: As per the MSA
Amazon Web Services, Inc.
Data Processing Location: Dependent Upon Chosen Infrastructure - Ireland
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Email Notifications
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Arago Consulting SAS
Data Processing Location: France
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Integration with Successfactors
Scope & Type of Data: Service Data including Personal Data related to the provision of the Services
Data Retention: As per the MSA
Ataway
Data Processing Location: Dependent Upon Chosen Infrastructure
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Integration with Oracle
Scope & Type of Data: Service Data including Personal Data related to the provision of the Services
Data Retention: As per the MSA
CLAP Partners
Data Processing Location: France
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Integration with Successfactors®
Scope & Type of Data: All data applicable to the services
Data Retention: As per the MSA
Cloudflare
Data Processing Location: According to User IP
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Security (CDN)
Scope & Type of Data: All data applicable to the services
Data Retention: Data In-Transit
DataDog, Inc.
Data Processing Location: Germany
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Operations Data Platform for Log and Machine Events
Scope & Type of Data: Computer events about the Services and user activities, which form an audit trail
Data Retention: As per the MSA
Elastic.co
Data Processing Location: Germany
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Search Function
Scope & Type of Data: Identification (name, surname), Contact information
Data Retention: As per the MSA
Google, LLC
Data Processing Location: US
UKG Family Product: UKG Ready, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Google Translate, Email/File Storage
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Google, LLC
Data Processing Location: Germany
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Optical Character Recognition (OCR)
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Looker Data Sciences Inc.
Data Processing Location: Dependent Upon Chosen Infrastructure - Germany, US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Business intelligance and data analytics
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Mailgun Technologies, Inc.
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center
Role in Delivery of Services: Email Notifications
Scope & Type of Data: Identification & Contact
Data Retention: As per the MSA
Nexmo, Inc. (formerly Vonage)
Data Processing Location: Dependent Upon Chosen Infrastructure - Ireland, Netherlands, US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Cloud Communication Services
Scope & Type of Data: Contact information
Data Retention: 90 Days
Rackspace, Inc.
Data Processing Location: Dependent Upon Chosen Infrastructure - Germany, US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Ringcentral, Inc.
Data Processing Location: France, Netherlands, UK
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Support Call Routing
Scope & Type of Data: As per the MSA
Data Retention: 90 Days
Salesforce.com, Inc.
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Customer Support Portal
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Schoox, Inc.
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Learning Management System
Scope & Type of Data: All data applicable to the services
Data Retention: As per the MSA
ShapeIn Solutions GmbH
Data Processing Location: Netherlands
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Workday Integration
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: Data In-Transit
Splunk, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Security Monitoring
Scope & Type of Data: Log events that may contain IP address, username, email address
Data Retention: As per the MSA
Zendesk, Inc.
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Support Management Tool
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
Citrix Systems International
Data Processing Location: Ireland
UKG Family Product: UKG OneView
Role in Delivery of Services: Secure Content Collaboration and File Sharing
Scope & Type of Data: All data applicable to the services
Data Retention: As per the MSA
HTEC Group
Data Processing Location: Serbia
UKG Family Product: Great Place To Work
Role in Delivery of Services: Emprising Software Platform Maintenance
Scope & Type of Data: All data applicable to the services
Data Retention: As per the MSA
iSolved
Data Processing Location: US
UKG Family Product: UKG OneView
Role in Delivery of Services: Payroll Software
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Microsoft Azure
Data Processing Location: US
UKG Family Product: Great Place To Work
Role in Delivery of Services: Hosting Provider
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Microsoft Ireland - MS Sharepoint (M365)
Data Processing Location: Ireland
UKG Family Product: UKG Great Place To Work, UKG OneView
Role in Delivery of Services: Office Suite
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
SD Worx Ireland Ltd (MegaPay)
Data Processing Location: Ireland
UKG Family Product: UKG OneView
Role in Delivery of Services: Payroll Software
Scope & Type of Data: Service Data including Personal Data related to the provision of the Services
Data Retention: As per the MSA
Splunk, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management
Role in Delivery of Services: Security Monitoring
Scope & Type of Data: Log events that may contain IP address, username, email address
Data Retention: As per the MSA
Transfermate
Data Processing Location: Ireland, Germany
UKG Family Product: UKG OneView
Role in Delivery of Services: Payment services
Scope & Type of Data: Service data including personal data related to the provision of services
Data Retention: As per the MSA
Zendesk, Inc.
Data Processing Location: Ireland
UKG Family Product: UKG OneView
Role in Delivery of Services: Support Management Tool
Scope & Type of Data: Identification, Contact, and Ticket Information
Data Retention: As per the MSA
UKG Affiliate Subprocessors
All UKG affiliates that may access personal data of UKG Customers are bound by UKG Inter-Company Data Transfer Agreement which incorporates appropriate data transfer mechanisms. The following UKG affiliates may access to our Customers’ personal data for the purpose of providing support, maintenance and cloud monitoring of UKG enterprise cloud applications:
UKG Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center, UKG Ready, UKG Workforce Central
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
UKG Kronos Systems, LLC
Data Processing Location: US
UKG Family Product: Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center, UKG Ready, UKG Workforce Central
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Ascentis Corporation
Data Processing Location: US
UKG Family Product: Ascentis
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Empower Software Solutions, Inc.
Data Processing Location: US
UKG Family Product: Empower
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
EverythingBenefits, Inc
Data Processing Location: US
UKG Family Product: EverythingBenefits
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Great Place To Work with Emprising Corp.
Data Processing Location: US
UKG Family Product: Great Place To Work
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Immedis, Inc.
Data Processing Location: US
UKG Family Product: UKG OneView
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Interboro Systems Corporation
Data Processing Location: Puerto Rico, US
UKG Family Product: Interboro
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Canadian Systems Inc.
Data Processing Location: Canada
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos SaaShr, Inc.
Data Processing Location: US
UKG Family Product: Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center, UKG Ready, UKG Workforce Central
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
The Ultimate Software Group of Canada, Inc.
Data Processing Location: Canada
UKG Family Product: Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Workforce Management, UKG Workforce Central
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Ascentis Corporation SA
Data Processing Location: Uruguay
UKG Family Product: Ascentis
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Brasil Ltda
Data Processing Location: Brazil
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos de Mexico, S.A. de C.V.
Data Processing Location: Mexico
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Immedis EOOD
Data Processing Location: Bulgaria
UKG Family Product: UKG OneView
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Immedis Limited
Data Processing Location: Ireland
UKG Family Product: UKG OneView
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Systems B.V. (Belgium)
Data Processing Location: US, Belgium
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Systems B.V. (Netherlands)
Data Processing Location: EU, Netherlands
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Systems Limited
Data Processing Location: UK
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro, UKG Pro Workforce Management, UKG Ready, UKG Workforce Central, UKG OneView
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Systèmes S.A.
Data Processing Location: EU, France
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
PeopleDoc Germany GmbH
Data Processing Location: EU, Germany, Netherlands, Switzerland
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
PeopleDoc Netherlands
Data Processing Location: EU, Netherlands
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
PeopleDoc SAS
Data Processing Location: EU, France
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
PeopleDoc Switzerland
Data Processing Location: EU, Switzerland
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
PeopleDoc UK Ltd.
Data Processing Location: UK
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Smart Human Logistics, S.L.
Data Processing Location: EU, Spain
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Digital Instinct Pty. Ltd.
Data Processing Location: Australia
UKG Family Product: Digital Instinct
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Digital Instinct Pty. Ltd. (Macau branch)
Data Processing Location: Macau
UKG Family Product: Digital Instinct
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Australia Pty. Limited
Data Processing Location: Australia, New Zealand, US
UKG Family Product: All
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Solutions India Private Limited (Noida)
Data Processing Location: India
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Workforce Management, UKG Ready, UKG Workforce Central
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Solutions India Private Limited (Bangalore)
Data Processing Location: India
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Workforce Management, UKG Ready, UKG Workforce Central
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
Kronos Systems Singapore Pte. Ltd.
Data Processing Location: Singapore
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
The Ultimate Software Group of Asia, Pte Ltd.
Data Processing Location: Singapore
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro
Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support
A link to the PDF version of the subprocessor list is available below for each UKG offering.
Hosting Providers
The below list identifies the list of Hosting Providers used by UKG. Even for those Hosting Providers that do not have access to Customers Data, the security measures employed by these subprocessors have undergone thorough evaluations conducted by UKG's Third Party Risk Management Team for data security and compliance, including for certain subprocessors compliance with the EBA Guidelines.
Amazon Data Services Ireland LTD
Data Processing Location: Ireland, Germany (Backup)
UKG Family Product: UKG OneView
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: No Access to Personal Data
Data Retention: As per the MSA
Amazon Web Services
Data Processing Location: US
UKG Family Product: Great Place To Work
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: No Access to Personal Data
Data Retention: As per the MSA
Cyxtera Technologies
Data Processing Location: US, Canada
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Workforce Central
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: No Access to Personal Data
Data Retention: As per the MSA
DataStax
Data Processing Location: US, Canada, EU, Australia
UKG Family Product: UKG Pro Workforce Management
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: No Access to Personal Data
Data Retention: As per the MSA
Ecritel
Data Processing Location: France
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Documents
Data Retention: As per the MSA
Equinix GmbH
Data Processing Location: Germany
UKG Family Product: UKG Workforce Central
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: No Access to Personal Data
Data Retention: As per the MSA
Google Inc.
Data Processing Location: Dependent on Chosen Infrastructure
UKG Family Product: UKG Ready, UKG Pro Workforce Management
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Service Data including Personal Data related to the provision of Services
Data Retention: As per the MSA
Google LLC
Data Processing Location: US, Canada
UKG Family Product: UKG Pro Pay and People Center
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Service Data including Personal Data related to the provision of Services
Data Retention: As per the MSA
Quality Investment Properties Metro, LLC
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Service Data including Personal Data related to the provision of Services
Data Retention: As per the MSA
Rackspace, Inc.
Data Processing Location: US, Germany
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Service Data including Personal Data related to the provision of Services
Data Retention: As per the MSA
Switch, Inc.
Data Processing Location: US
UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager)
Role in Delivery of Services: Cloud Service Provider
Scope & Type of Data: Service Data including Personal Data related to the provision of Services
Data Retention: As per the MSA
Unless otherwise listed on the Order Form, the hosting location of customer data is contingent upon the region where an order is placed and the specific product involved. Please refer to the table below for details on the designated hosting region based on these factors.
CUSTOMER REGION | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
PRODUCT | EMEA | LATAM | CANADA | APAC | USA | |||||
| Hosting Location | Hosting Provider | Hosting Location | Hosting Provider | Hosting Location | Hosting Provider | Hosting Location | Hosting Provider | Hosting Location | Hosting Provider | |
| UKG OneView | EU | Amazon Data Services Ireland | EU | Amazon Data Services Ireland | EU | Amazon Data Services Ireland | EU | Amazon Data Services Ireland | EU | Amazon Data Services Ireland |
| UKG Pro Pay & People Center | CANADA | Google LLC | USA | Google LLC | ||||||
| UKG Pro WFM | EU | Google, Inc. | USA | Google, Inc. | CANADA | Google, Inc. | AUSTRALIA | Google, Inc. | USA | Google, Inc. |
| UKG HRSD (any solution that contains HRSD) | EU | Ecritel - France Rackspace, Inc. - Germany | CANADA | Cyxtera Technologies, Inc. | USA | Cyxtera Technologies, Inc. Quality Investment Properties Metro LLC Rackspace Inc. Switch, Inc. | ||||
| UKG Ready | EU | Google, Inc. | USA | Google, Inc. | USA | Google, Inc. | AUSTRALIA | Google, Inc. | USA | Google, Inc. |