Responsible and Ethical Use of AI

At UKG, 
we are committed to the responsible, ethical, and fair use of artificial intelligence (AI) in the workplace to elevate the work experience.

Our Commitment to Responsibility

At UKG, we believe in harnessing the power of artificial intelligence (AI) to create a positive impact. Our approach is grounded in improving lives and making information accessible. We understand that AI offers incredible potential to enhance the work experience by helping people make faster and better-informed business decisions, improving operations, and using data to yield better outcomes, including being more inclusive and empowering. AI also raises complex and evolving questions that are being actively debated and discussed in real time, which is why we remain committed to the responsible, ethical, and fair use of AI. 

Our Approach

We are excited about the transformative opportunities AI holds and recognize our important responsibilities and the trust that our customers have placed in us. In using AI, we are committed to acting responsibly and ethically, and do so with the following approach:

Principles

We prioritize responsible AI development. Our core principles—our Code of Conduct, values, and commitments, fairness and inclusiveness, transparency and interpretability, privacy and security, and reliability and safety—shape every decision. By embedding these considerations from the outset, we ensure that AI benefits our customers while minimizing risks. Learn more about our principles to the Responsible and Ethical Use of Artificial Intelligence.

Development

UKG technology, which is built on 30 years of insights from employees that set the standard for what makes a great workplace, provides quick, practical advice to spot and correct inequities in employee demographics, pay, promotions, and overtime. Plus, our AI-powered solutions enable HR leaders and people managers to gauge their leadership effectiveness and make improvements through research and videos that explain how to create a high-trust work environment. Learn more about our AI solutions.

Partnership

We have embarked on an ambitious strategy to maximize the impact of generative AI for employees, people managers, and leaders. To deliver on this strategy, UKG partners with industry-leading organizations to accelerate the transformation of skills development and workforce planning through artificial intelligence (AI). Learn more about our product and innovation partnerships.

We are committed to employing AI ethically, honoring individual rights, and nurturing trust. Our goal is to contribute to a brighter future for our customers, employees, and society at large. As part of this commitment, we employ policies, practices, and protocols designed to protect and manage the collection, retention, and use of sensitive, confidential, and personally identifiable data. To learn more about UKG’s commitment to protecting data, please refer to our ESG Program – Privacy and Data Protection.

Key Practices

Applying Security Processes

At UKG, we utilize Google Cloud's Vertex AI to underpin our AI-powered solutions. Vertex AI's security protocols are designed to defend against unauthorized access and potential data breaches by employing stringent technical and organizational measures to protect data and ensure solution reliability.

UKG implements an automated data transformation pipeline that generates de-identified replicas of your data. We utilize Google’s Data Loss Prevention (DLP) tools to apply de-identification techniques such as redaction, masking, and tokenization to user requests and LLM responses. Google’s DLP inspects data for sensitive information using a wide array of built-in classifiers and we also ensure that data used for telemetry and performance is adequately protected. Additionally, all data and models are contained within the Virtual Private Cloud (VPC) of our Google Cloud Platform (GCP) projects.

Performance Monitoring

Per AI best practices, UKG tests and monitors its models for accuracy, robustness, and cybersecurity. UKG may collect telemetry data which may include usage statistics and a user’s information, such as their mobile number, email address, and IP address, to ensure the model works accordingly.

Transparency

To address our advancements in AI, we have enhanced our disclosures on how we use data in our DPA. UKG may process personal data for business operations incident to providing its services to Customers, such as billing and account management, internal reporting and business modeling, product strategy, and enhancing its customers' experiences. UKG's processing may include creating aggregated statistical, non-personal data from data containing Pseudonymized identifiers (such as usage logs containing unique, Pseudonymized identifiers) to calculate statistics related to Customer Data and to de-identify Customer Data to enhance and create new functionalities.

UKG applies principles of data minimization and confidentiality. UKG is committed to not processing Customer Data or Personal Data: (a) for user profiling, (b) for advertising or similar commercial purposes, or (d) to sell or share Personal Data.

Guiding AI toward fairness and transparency remains our priority as the technology landscape continues to evolve. Our ongoing efforts focus on responsible AI usage, with an eye toward innovative applications that benefit all.

Governance and Training

AI models must be trained in order to perform accurately. Through training, an AI model learns to recognize patterns and make predictions. UKG may use the data it processes as a data controller, as described in the UKG Privacy Notice. UKG has implemented technical and organizational data protection measures to help minimize the privacy impact to individuals when we train our AI models, which includes aggregating or de-identifying the data we use. We intentionally design our systems with functionality to avoid training models using personal information that we collect through our services, unless we have customer consent to do so.

UKG is committed to developing our services that involve AI technology in accordance with UKG’s Commitment to Responsible and Ethical Use of Artificial Intelligence. Our Commitment demonstrates our proactive approach to staying at the forefront of ethical and responsible AI deployment.

Thought Leadership

UKG is committed to ensuring a fair and transparent future by leading the way in AI. We embrace the challenge of shaping AI to align with our values by practicing responsibility and continuously learning. Learn more about our AI thought leadership.

From providing personalized experiences to predictive insights, AI is reshaping the way we engage with our customers. Explore our latest wins and inspiring stories that highlight the power of AI-driven success below: