Access our current MSAs and view previous, archived versions.
Customer Terms
Here you can find the master services agreement, services descriptions, and related documents, as referenced in your UKG Order or other linking documents.
Services Descriptions, SOWs & Other Documentation
Access UKG’s global Services Descriptions and SOWs, listed by the Service as referenced on your Order or other linking documents.
Equipment Addendums
Access UKG’s current global Equipment Addendums, listed by geographic location. Previous versions of UKG's Equipment Agreements and Addendums are accessible in our archive.
Support Policies
Review our support commitments, response times, and service levels for each of UKG’s Services.
Acceptable Use Policy
UKG’s Acceptable Use Policy describes prohibited uses of the Services in UKG’s hosted environment.
Data Privacy & Security
Learn more about privacy at UKG, including access to our Customer Data Processing Agreement and a list of our subprocessors.